Digital Fulfillment Technician/Operations Manager

Shout! Factory is seeking a Digital Fulfillment Technician to join our Video Production/Digital Ops team.  The Technician’s primary responsibilities are centered around digital asset onboarding, delivery, and project management. The Technician will prepare art, video, caption, and metadata and deliver to multiple platforms and services. This role also will be troubleshooting QC issues and assisting in file and information management. A successful candidate will be able to illustrate excellent time management and organizational skills.

Reports to:

VP of Production/Digital Media

Key Responsibilities 

  • Preparation and delivery of video/metadata/art to all SVOD/AVOD/TVOD platforms.
  • Creating mezz packages from raw files delivered by various licensors.
  • Assist with internal and external requests for the Production Department. 
  • Project management including tracking progress of library onboarding and large catalogue deliveries as well as DAM maintenance and file organization.
  • Manage operational relationships with partner platforms.
  • Final Cut/Premiere/After Effects support for production and digital departments 
  • Video and caption content versioning and QC
  • Take on requests from VP of Production and staff as needed  


Skills & Qualifications

  • 3+ years hands on experience with digital operations and delivery.
  • Well-rounded knowledge of video post-production, codecs, and delivery specs for various VOD platforms, linear platforms, and broadcast outlets (Roku, Amagi, Wurl, Peacock, Samsung+ etc).
  • Experience dealing with operation teams at other companies.
  • Excel, database, metadata, art versioning and closed caption formatting experience. 
  • Proficiency in Adobe Premiere, Photoshop, and Media Encoder.
  • Excellent time management and organizational skills.
  • Experience with CatDV is preferred.


Please send in a cover letter and resume detailing your experience and interest via email to:

[email protected]


Please note that inquiries regarding the status of your submission will not be able to be addressed.


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