- COVID 19 IMPACT ORDER PROCESSING: We are currently experiencing a delivery lag due to an unprecedented volume of orders and USPS delivery slowdowns. A regular catalog order may be in the processing stage for 2 weeks or more, and once it is processed, order shipment time may be longer than usual. We are shipping new release orders on a schedule designed to arrive as close to release date as possible
- COVID 19 IMPACT CUSTOMER SERVICE: Please understand that we are experiencing shipping lags and an unprecedented number of customer service queries. We are working from home and have added team members to help us catch up. It may take us 5 days to respond and resolve your questions.
- For all order inquiries, please indicate the email address you ordered with and provide us with your six digit order number.
- For all corporate and general inquiries, please contact us here.
- Customer service is available Monday - Friday, from 9am - 5pm (Pacific Time).
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