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Captain N replacement dvd

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Has anyone heard anything else about the supposed replacement dvd for captain N boxset? on of the episodes in disc 3 I think, was only 19 min long instead of 22 mins, i read on wikipedia a while back the guy from Shout Factory that (the episode was missing a 2 minute scene it said) had done the captain N project said that a disc replacement thing was being organized or something to that degree.

RE: Captain N replacement dvd

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RE: Captain N replacement dvd

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RE: Captain N replacement dvd

That sucks.


Exhaustingly Fabulous

RE: Captain N replacement dvd

Not sure.  We've recently moved offices and they purged a lot of stuff.  Since it was so long ago, you might want to email info@shoutfactory.com to be sure.

Brian


Follow me on Twitter! (@BWard028)

RE: Captain N replacement dvd

Are these still available? It's been a while but i've recently become aware of the issue. :(

RE: Captain N replacement dvd

I had just bought this set a few months ago and just today when looking at wikipedia found out about the disc replacement. Are the replacement discs still being sent out, are they still available?

RE: Captain N replacement dvd

im surprised that the theads here dont bump back up to the top when there is a new post to a thread. i had to do alot of scrolling just to find this. is there anyway that this can be corrected?


BMHedgehog

RE: Captain N replacement dvd

hi, I was wondering if the replacement disc's of captain n are still available. I just found out that there were some made. My brother and I had bout the set about a year ago and never knew that there were replacement discs made. We knew that the one episode was missing minutes but didn't think that something would be done until my brother bought he-man vol. 1 and it had the same problem but we found out that they had replacement discs. Please let me know I can't wait to see the full episode.

RE: Captain N replacement dvd

Yep.  You should receive it within days after we receive the original.

Brian


"Know Thyself"
--Thales

RE: Captain N replacement dvd

So I just mail my disc to that address, provide my return address, and you guys ship the new disc to me?

RE: Captain N replacement dvd

Replacement discs are still available.

Brian


"Know Thyself"
--Thales

RE: Captain N replacement dvd

Yeah, can I still get a replacement?  I just bought the DVD in April, and even MY copy is missing this scene.

RE: Captain N replacement dvd

Hi, I noticed you wrote this back in October of 07. It is now January 23rd of 08. I'd really like to know if replacement discs are still available. If so, please let me know how long the replacement turn-around would take.

This is still the address, correct?

Shout! Factory

Attn: Defective Captain N

2042-A Armacost Avenue

Los Angeles, CA 90025

RE: Captain N replacement dvd

Great! Mine is going in the mail today!

Thanks Brian!

RE: Captain N replacement dvd

Yes, they are still available.

Brian


"Know Thyself"
--Thales

RE: Captain N replacement dvd

So, are these replacement discs still available? Please let me know, and I will send mine in!

Thanks!

RE: Captain N replacement dvd

I realize it's probably kind of a moot point for most, if not all, of us on this page since I imagine the vast majority of us already own Captain N on DVD, but are there plans to remedy this for future disc printings? I bought my copy of the complete series about a month ago after Best Buy had just received a new shipment, and it still had the "defective" episode.

RE: Captain N replacement dvd

----- Original Post -----
by B Ward at 4/19/2007 11:36:49 AM

Okay, guys...

I've got some good and bad news.  The good (which I think is actually GREAT news) is that the replacement discs are in and ready to be shipped out.  I've personally watched one and can vouch that the problem with "Queen of the Apes" has been corrected.

The bad news is that we cannot supply envelopes (ala the Superman set from WB) for to mail your DVDs in.

If you want a replacement disc, please send your defective DISC 3 to the following:

Shout! Factory

Attn: Defective Captain N

2042-A Armacost Avenue

Los Angeles, CA 90025

 

Thanks, guys!

Brian


"Know Thyself" --Thales
so, whats the deal: queen of the Apes on capt N is messed up???
because i think that that whole disc is screwy?
info anyone?
and i how long till i would get a new disc? also; will it look like the other disc that im sending in?

RE: Captain N replacement dvd

  Um..some sample audio cd of stuff audio cd's Shout puts out, some promo bookmark type things for some 60's or 70's show Shout put out and four Shout factory stickers (red,black, and white), the stickers are like 4 in. x 2 in.

RE: Captain N replacement dvd

What promos and stickers are they if you dont mind saying :)


http://www.knotholeexpress.com/

RE: Captain N replacement dvd

B Ward,

          Thanks for that replacement captain N disc, and the promos and stickers that were in the package, I dont know if you did it yourself but thanks anyway.

RE: Captain N replacement dvd

I know at least two were sent out yesterday, so the discs have already started coming in and replacements have gone out the same day.




Brian


"Know Thyself"
--Thales

RE: Captain N replacement dvd

Well, at least it's not a matter of weeks, like the case with my Bo-BoBo DVD, which kinda makes me regret ever SENDING the Bo-BoBo Volume 1 DVD to Illumitoon. I shoulda sent it via FedEx, because THAT must be where the RMA Number applies, and not the Local Post Office. At least I'll get my Captain N Replacement DVD before the Replacement Bo-BoBo DVD.

RE: Captain N replacement dvd

We'll send the replacement disc out the very day we receive your original.  So, we're talking a matter of days.

Brian


"Know Thyself"
--Thales

RE: Captain N replacement dvd

But how long will it take before we get the replacement disc after sending the original one?

RE: Captain N replacement dvd

It really doesn't matter, but thanks a lot-icus, Brian Ward-icus!

RE: Captain N replacement dvd

That's precisely what I'm saying: you pay to get it here and we'll pay to get it back.  Not sure what the situation is on whether or not it'll be hard cases or paper.

Brian


"Know Thyself"
--Thales

RE: Captain N replacement dvd

I think he is just saying to mail it to him, not that you have to pay for the materials to send it back in.  You pay to send the old dvd there, they pay to send the new dvd to you. 

 

I hope they put them in hard cases like BCI because my mail man loves to bend packages.

RE: Captain N replacement dvd

So do we send postage? money for the postage, and bubble envelope with postage already attached to to it? thanks

RE: Captain N replacement dvd

There is no deadline.  The discs are here when you want them.

As for the "envelope," we can't be responsible for paying shipping.  It's unfortunate, but true.  You can send the disc back sans jewel case or amaray.  No need for it.  We'll be sending ours back to you in a protective envelope.

Brian


"Know Thyself"
--Thales

RE: Captain N replacement dvd

B Ward,

 I am not sure if I understand correctly.....do you mean by "envelopes" , so you mean Shout cant provide the mailing envelopes to mail it back to us, or do you mean Shout cant supply the dvd case to ship it back to us? I mean for instance could we put the defective disc in a plain slim case or cd type case and send it, and then they will put the new disc in the case we sent and send it back to us. Basically are you talking about mailing/postage envelope or dvd holder? thanks

RE: Captain N replacement dvd

Thanks for the update.  Though I have one question.  How long before the discs get sent back once sent in, and is there a date to send the disc back before.  Finally will we be contacted when you receive our disc.

RE: Captain N replacement dvd

Okay, guys...

I've got some good and bad news.  The good (which I think is actually GREAT news) is that the replacement discs are in and ready to be shipped out.  I've personally watched one and can vouch that the problem with "Queen of the Apes" has been corrected.

The bad news is that we cannot supply envelopes (ala the Superman set from WB) for to mail your DVDs in.

If you want a replacement disc, please send your defective DISC 3 to the following:

Shout! Factory

Attn: Defective Captain N

2042-A Armacost Avenue

Los Angeles, CA 90025

 

Thanks, guys!

Brian


"Know Thyself"
--Thales

RE: Captain N replacement dvd

If Shout Factory gives us news on this, then if we want a new Disc 3, then I trust Brian-icus and the others to make it happen!

RE: Captain N replacement dvd

I dont know how Shout would do it, but i know how BCI did it, my brother when buying the He-man dvd vols., on two different vols they both had a defective disc, like one episode or so from each wouldnt play, and all my bro did was e-mail them and they sent him a new disc that was it, he didnt have to give a serial number or send in the deffective disc or anything, hopefully it will be like that.

RE: Captain N replacement dvd

I was just about to post a thread on that. I don't know when they're going start the whole replacement disc program. I'd say they could be starting it in a couple of months (That's what I heard.) What I really want to know is how the program is going to work. Will I just have to give them the serial number of the set I bought and my address and they will mail it to me?


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