To whom it may concern;

                                     I have been a loyal patron of your fine DVD releases picking up virtually all of your DVD releases that you have put out. Recently I've become a member of your fine online community, in hopes of getting news about your future releases of some of my favorite shows. But I must say I'm appalled at what I've read concerning many of the great shows I've purchased from you & their futures! My main gripe is with your treatment of C.O.P.S. & your rationale! You claim it did not make enough money to warrant the release of the remaining 2 volumes? That is just not so and I contend that it was your own greed that caused the demise of that great show! Why did it have to be on three volumes when every other 65 episode or less show has been on two volumes? As one of your competitors has shown with New Adventures of He Man a show that was hated but 75% of the He Man fan base by placing it on 2 volumes you get the whole show on DVD & still make a profit! And I've spoken with 150 C.O.P.S. fans & the popular concensus is had you put some effort into advertising & done the show in two volumes it would have sold in greater numbers! Yet in your greed you released C.O.P.S. on three volumes in the hope of fleecing fans of this great show! And when that backfired you tell the fans "sorry you loose" and use the following excuses over & over again;

01) We are a small company
02) We do not want to loose anymore money

And as of late your two most recent releases Captain N & Super Mario Bros. 3 both have disk issues you have yet to rectify proving you do not care about the fans. So in closing, due to your shady & pathetic business practices you have lost a valued customer & I will never purchase another thing from you again! And I'd also like to ask that you please allow a real studio to handle the DIC library, as it is very clear you do not respect DIC or the loyal fans that love those shows!

Thank you for your time & have a pleasant day!

Sincerely Yours;

Anthony

They said the same thing about Captain N at first, but they eventually did do a replacement disc.

From Brian from the Ultimate Warp Zone website on Captain N:

Actually I think Brian does a good job, it's just that tastes have changed and there aren't as many COPS fans buying the DVD. The only thing that was glitched by Shout was Captain N but they did the right thing and offered a replacement disc which some of the bigger studios either don't do (Sony) or take years to do right (Warner Bros.). Hobby One Kenobi, don't blame Shout Factory, instead you should blame DiC for not looking after their masters correctly. It even says on DiC's own website that some episode masters are not usable. Shout doesn't have the money to restore them like Warner Bros for their Looney Tunes/Popeye discs.

Look, you are compare COPS to He-Man - it's like comparing Simpsons to Alfed J. Kwak (a juggernaut against a show that has a small fan base). The reason why BCI and WB do 2 Volume packs is because they are larger companies, Shout is small pickings and it would cost more (mind since I am one of the few foreign members of the board, it's cheap no matter how many discs it has) and more money to send back if one of the discs are faulty.

Luckily Shout's next releases (Adventures of Sonic the Hedgehog, Sonic Underground, the Nelvana stuff) are going to be of better quality because there are newer shows compared to SMB3, the masters look good according to Brian's post and there is no copyrighted music so these shows are going to be the same as you remember them. In fact you should buy them as I gurarantee that they will be no problems, no glitches, no replacement discs needed and of good quality. Heck, SMB3 is not a good example of quality animation (some episodes are full of goofs) but I like the series even though I have seen it too many times.