Message Board » Television and DVD Discussion » Saturday Morning (Mario, Sonic, Sabrina, etc.)
4/23/2007 6:34 AM
WezG
Member since: 4/23/2007
captain n dvd replacement
hi, I was just wondering what to do regarding my Captain N DVD replacement, as I live in the UK, so if I sent you a self-addressed envelope with British stamps on, would you be able to send it from USA? If not, have I got to send something different, like a cheque or make a payment with my debit card?
4/23/2007 4:22 PM
B Ward
View Profile: B Ward

Member since: 1/12/2007
RE: captain n dvd replacement
If you can get it to us, we'll take care of shipping it back. No self-addressed stamp envelopes necessary. Simply send your original, defective disc to the following address:

Shout! Factory
Attn: Captain N Replacement
2042-A Armacost Avenue
Los Angeles, CA 90025


Brian

"Know Thyself" --Thales
4/27/2007 7:38 PM
The Snappy Sneezer
View Profile: The Snappy Sneezer

Member since: 2/14/2007
RE: captain n dvd replacement
In a slightly off topic but related question, My copy of Punky Brewster season 1 is missing the ending of one of the It's Punky Brewster animated shorts. I got a DVD-R of that short whole from you when the problem was first reported but would rather it whole on the actual  DVD disc if it has been patched. Has it and if so can I get a replacement?
4/28/2007 8:55 AM
WezG
Member since: 4/23/2007
RE: captain n dvd replacement
thats great, thanks a lot.
4/28/2007 3:33 PM
Vgcartoons
View Profile: Vgcartoons

Member since: 4/28/2007
RE: captain n dvd replacement

B Ward, you are a true hero.  First, you and your crack staff bring Mario Brothers to dvd, something I've been wanting to see for a long time.  I'm even elated to know that you made sure all the cartoons were converted.  The missing live action parts didn't matter to much to me, and neither did the cartoon order.  Great job, as I have both volumes and enjoy . 

Then, you bring my fave cartoon of all time: Captain N to dvd.  I'm thinking that I've reached euphoria or something.  This was super awesome.  Then, to top off your quality, you even had replacement dvds ready for the "Queen of the Apes" episode.  I sent mine in on saturday and got it back today.  Great service, guys.  Now, I hear that the rest of the episodes are on their way, granted the legal issues are cleared up, which you said were clearing up.  That's awesome.

Lastly, you're finishing up my fave sonic series: Adventures of sonic the hedgehog. Sweet.  I don't really feel like getting it, but if I ever have the urge to splurge, I know where to go for it.  You guys rock.  Thanks so much for the replacement, and the great quality on the dvd.

If any questions for toons, here's one:

Do you have any plans on creating any DVDs for the Power Team?  I know, it's obscure, and it's connected to a show called Video Power, but I was just wondering if it's possible.   Other possibilities I would like to see include Double Dragon, Galaxy High, Teen Wolf, and Gravedale High.  Thanks for listening.

4/28/2007 7:01 PM
B Ward
View Profile: B Ward

Member since: 1/12/2007
RE: captain n dvd replacement
Snappy, I believe we still have replacement discs available for Punky. I'll double check and let you know ASAP.

VG, no plans on any of the aforementioned titles, but I will take a look at 'em.

Brian

"Know Thyself" --Thales
4/30/2007 12:04 PM
Vgcartoons
View Profile: Vgcartoons

Member since: 4/28/2007
RE: captain n dvd replacement
I did forget one title: Bionic Six.  However, if it falls into the category as the ones I mentioned (no plans, but will look into), then it's all good.  Thanks.     
5/7/2007 12:25 PM
nintendolink007
View Profile: nintendolink007

Member since: 1/12/2007
RE: captain n dvd replacement
Question, do we send the entire set or just the disc with the issue? Just making sure :)

http://www.knotholeexpress.com/
5/7/2007 1:24 PM
B Ward
View Profile: B Ward

Member since: 1/12/2007
RE: captain n dvd replacement
Only the defective disc. If you have other discs that aren't working properly, your set should be replaced at the store of purchase. We only have replacements for the third disc.

Brian

"Know Thyself" --Thales
5/7/2007 2:12 PM
nintendolink007
View Profile: nintendolink007

Member since: 1/12/2007
RE: captain n dvd replacement
Thanks, just making sure :)

http://www.knotholeexpress.com/
5/21/2007 6:23 PM
MovieMan5021
View Profile: MovieMan5021

Member since: 5/21/2007
RE: captain n dvd replacement

B Ward,

I just want to make sure that there are still Captain N Disc 3 Replacements available so I can send mine off in the next week to get replaced.  I appreciate it.  I just watched that episode the other day and noticed that there was a big jump in the episode, not even putting the pieces together until I stumbled onto this forum.  Thanks also goes out to you as well for making Captain N, and all the Marios on DVD possible! 

 

 

5/23/2007 3:09 PM
B Ward
View Profile: B Ward

Member since: 1/12/2007
RE: captain n dvd replacement
They're definitely available! Send it on in!

Brian

"Know Thyself" --Thales
5/24/2007 10:24 AM
nintendolink007
View Profile: nintendolink007

Member since: 1/12/2007
RE: captain n dvd replacement
Hey brian i have 3 questions to ask if you have any time.

How are the disc shipped?

For the future Captain N Sets, how will we be able to tell if they have the revision, fixed Disc 3? I plan on buying one for a friend and need to know how i can spot it :)

And i sent in my disc in a little over a week now and i was wondering who should i contact to see the status of the disc?

I appericate the time :)

http://www.knotholeexpress.com/
5/24/2007 1:15 PM
trustkill01
View Profile: trustkill01

Member since: 4/9/2007
RE: captain n dvd replacement
I'm not trying to answer Wards question for him but since i got my replacement disc weeks ago i'll tell, it took mine a week and a half roughly or more from the time i sent it out to the time i got the package back from them, i live on the east coast of US. And the disc are shipped in a paper Shout Factory cd/dvd sleeve, its kinda sturdy, mine with the promo stickers etc came in a padded envelope...but a little over a week...give it a few more days
5/29/2007 9:29 PM
nintendolink007
View Profile: nintendolink007

Member since: 1/12/2007
RE: captain n dvd replacement


There you go folks. For the people who are wondering, this is what it will look like once you recieve it. I'm gonna check out the disc tomorrow. Thanks brian :)

http://www.knotholeexpress.com/
6/9/2007 9:29 AM
Saburo
View Profile: Saburo

Member since: 6/9/2007
RE: captain n dvd replacement
Yeah, I sent my replacement disc in last Wednesday May 30th, and it hasn't come in yet.  And I happen to live in San Diego, south of Lost Angeles where Shout! Factory is, though I heard some people waiting more than a week and it finally came in(But they were living on the East coast).

Would waiting a bit longer pay off?
6/11/2007 5:24 AM
WezG
Member since: 4/23/2007
RE: captain n dvd replacement
I live in the UK and it took like a week from sending to getting it back, pretty impressive!
6/13/2007 5:53 PM
snake06
View Profile: snake06

Member since: 6/13/2007
RE: captain n dvd replacement
Hi, Brian.

It's me again.

I sent my Captain N Disc 3 from Saskatoon,SK,Canada on the May 24/07.

It is now June 13/07 and I have yet to receive  my new Captain N disc 3.

I am a wits ends now. I tried Customer service, yet they tell me of no record of it getting there. Yet my post office says it was delivered to that address you mentioned.

What should I do now? Will I still be able to get my Disc 3?

I have a reciept still from amazon.ca showing that I purchased the set if that is all I need for proof that I bought the set. I can send it or fax it as well.

Please someone help me. I have no idea what to do now. My set is incomplete now that it's missing that disc.
6/14/2007 10:19 AM
B Ward
View Profile: B Ward

Member since: 1/12/2007
RE: captain n dvd replacement
Please email our general info inbox and ask that the email be forwarded to me. Include your name, address, and phone number. Your disc will be sent out shortly.

Sorry for the delay.

Brian

"Know Thyself" --Thales
6/18/2007 9:41 AM
Saburo
View Profile: Saburo

Member since: 6/9/2007
RE: captain n dvd replacement
Brian, I sent the info crew the email and asked them to direct the email to you, though I haven't recieved a reply from you guys.  Did you get my email?
6/18/2007 2:29 PM
B Ward
View Profile: B Ward

Member since: 1/12/2007
RE: captain n dvd replacement
I have not received an email.

Brian

"Know Thyself" --Thales
6/18/2007 3:12 PM
Saburo
View Profile: Saburo

Member since: 6/9/2007
RE: captain n dvd replacement
Darn.  I'm gonna try send you another one through the Info Inbox.
6/27/2007 11:54 AM
milesdx
View Profile: milesdx

Member since: 2/10/2007
RE: captain n dvd replacement
I sent out my disc on June 15 and received the replacement about a week later.  I have a question about the replacement disc.  During some episodes there are black outs that would have lead into a commercial.  So far I've only spotted these blackouts on the replacement disc.  Is there some reason for this?
1/25/2008 3:26 PM
B Ward
View Profile: B Ward

Member since: 1/12/2007
RE: captain n dvd replacement
Anytime there's a commercial break, there will be a roughly 2-second or so dip to black.  All the discs should have them.

Brian

"Know Thyself" --Thales
3/14/2008 7:39 PM
LBD_Nytetrayn
View Profile: LBD_Nytetrayn

Member since: 1/29/2008
RE: captain n dvd replacement
Sorry to repeat post, but no answer came in the other Captain N thread.  I saw the talk of replacement discs for the third disc being pressed, and wondered if there are  corrected versions that have been sent to retail?  If so, how do I tell if I need a replacement disc?

Thanks,

--LBD "Nytetrayn"
www.PoisonMushroom.Org
www.TheMMNetwork.com
www.Kombo.com
5/22/2008 8:59 AM
B Ward
View Profile: B Ward

Member since: 1/12/2007
RE: captain n dvd replacement
There are corrected versions out there, but there's no telling which ones are good and which ones aren't.  If you buy a version with a bad copy of the disc, you can feel free to send it in for a replacement.

Brian

"Know Thyself" --Thales
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